NEW RELEASE ITIL ITIL-DSV DUMPS FOR BRILLIANT EXAM STUDY 2025

New Release ITIL ITIL-DSV Dumps For Brilliant Exam Study 2025

New Release ITIL ITIL-DSV Dumps For Brilliant Exam Study 2025

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Tags: ITIL-DSV Dump Collection, ITIL-DSV Valid Test Objectives, Cert ITIL-DSV Exam, New ITIL-DSV Braindumps Free, Latest ITIL-DSV Test Answers

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ITIL ITIL-DSV Exam Syllabus Topics:

TopicDetails
Topic 1
  • Understanding Stakeholder Needs and Expectations: This module guides IT service managers and professionals in identifying, assessing, and prioritizing the needs and expectations of diverse stakeholders, including customers, employees, partners, and regulators.
Topic 2
  • Customer Experience Management: In this module, IT service managers and customer experience professionals will gain a deeper insight into the principles of creating and sustaining a positive customer experience. It focuses on strategies to ensure that services are designed and delivered with the customer as the central focus, thereby enhancing overall satisfaction.
Topic 3
  • Communication and Collaboration: In the final module, IT service managers and communication specialists will develop the skills needed to foster positive relationships with stakeholders through effective communication and collaboration.
Topic 4
  • Service Relationships: This module teaches service relationship managers and IT professionals how to effectively manage relationships with various stakeholders, including customers, users, suppliers, and partners. It emphasizes the development of strong, collaborative relationships that are crucial for supporting service delivery and fostering value creation.

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ITIL - Newest ITIL-DSV - ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) Dump Collection

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ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) Sample Questions (Q25-Q30):

NEW QUESTION # 25
A service provider is onboarding new users. To ensure that the user is allowed to access the service, it requires a copy of the user's ID.
What is this an example of?

  • A. Role based access management
  • B. User enabling requirements
  • C. Security restrictions
  • D. Multi-factor Authentication

Answer: B

Explanation:
When a service provider requires a copy of a user's ID to ensure that the user is allowed to access the service, it is implementing a user enabling requirement. This refers to the necessary prerequisites that users must fulfill to gain access to a service.
* User Enabling Requirements:
* These are specific conditions or requirements that a user must meet to gain access to a service.
Requiring a copy of the user's ID is an example of such a requirement, ensuring that only authorized users are granted access.


NEW QUESTION # 26
A service provider is receiving complaints from the users about the migration to a new service. The users are finding difficult to identify and use features of the migrated service. What would have helped to prevent this?

  • A. An e-learning course describing migration of service should be easily available to the users.
  • B. The users should be marked as an important stakeholder in the stakeholder map.
  • C. The outcomes should be part of the service level agreement.
  • D. All changes should be assessed and prioritized.

Answer: A

Explanation:
Providing an e-learning course on the migrated service would have significantly reduced user complaints by ensuring that they were well-informed about the new service features and how to use them effectively.
TheAwareness and Communicationstep within theChange Enablement practiceunder ITIL 4 stresses the importance of communicating changes to all relevant stakeholders and ensuring they have the necessary information and training to adapt to these changes.
The complaint in this scenario arises due to a lack of understanding and difficulty in using the new service.
By offering an e-learning course, the service provider would be following theITIL 4 guiding principle of
"Collaborate and Promote Visibility,"ensuring that users are informed and comfortable with the changes.
Moreover, theService DesignandTransitionstages emphasize the need to prepare users for new services, ensuring a smooth transition and minimizing resistance or confusion.
This solution aligns with ITIL 4's focus on improving user experience by providing adequate resources for learning and adaptation, which in turn enhances overall service quality and customer satisfaction.


NEW QUESTION # 27
A user has logged an incident because their laptop is performing badly. This is potentially going to impact a big sale. The service level agreement says that the response should be within 8 hours, but the service desk agent recognizes that this is an exceptional situation and escalates the situationimmediately. The issue is resolved quickly and the user is delighted with the service. What is this an example of?

  • A. Design thinking
  • B. Moment of truth
  • C. Smoothing demand
  • D. Elevating capabilities

Answer: B

Explanation:
The situation described is an example of a "Moment of truth." In ITIL 4, a moment of truth occurs when a customer has a critical experience with the service provider, which can significantly influence their perception of the service. The prompt escalation and resolution of the incident beyond standard SLA requirements is a perfect example of exceeding customer expectations during such a critical moment.


NEW QUESTION # 28
Customers who love to eat organic food are an example of which category?

  • A. Geographic market category
  • B. Behavioural market category
  • C. Demographic market category
  • D. Psychographic market category

Answer: D

Explanation:
Customers who love to eat organic food represent a market segment based on their lifestyle, beliefs, and values. This segmentation falls under the psychographic market category.
* Psychographic Market Category:
* Psychographic segmentation divides the market based on lifestyle, values, attitudes, and personality traits. Consumers who prefer organic food typically share specific values and lifestyles related to health, environmental consciousness, and sustainability, making this a psychographic segmentation.


NEW QUESTION # 29
A start-up wants to launch a new service. As funding is limited, which of the following is the best technique that they can use?

  • A. User Story Mapping
  • B. Establish Pull
  • C. Minimum Viable Product
  • D. Weighted Job First

Answer: C

Explanation:
For a start-up with limited funding, the focus should be on launching a new service quickly while minimizing costs and risks. The Minimum Viable Product (MVP) approach is ideally suited for this purpose.
* Minimum Viable Product (MVP):
* MVP is a product development strategy where a new product is developed with sufficient features to satisfy early adopters. The final, complete set of features is only designed and developed after considering feedback from the product's initial users. This approach minimizes the risk and investment required by enabling the organization to test the market with a basic version of the product.


NEW QUESTION # 30
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