C-C4H51-2405 VALID TORRENT: SAP CERTIFIED ASSOCIATE - IMPLEMENTATION CONSULTANT - SAP SERVICE CLOUD - VALID SAP PRACTICE C-C4H51-2405 EXAMS

C-C4H51-2405 Valid Torrent: SAP Certified Associate - Implementation Consultant - SAP Service Cloud - Valid SAP Practice C-C4H51-2405 Exams

C-C4H51-2405 Valid Torrent: SAP Certified Associate - Implementation Consultant - SAP Service Cloud - Valid SAP Practice C-C4H51-2405 Exams

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SAP C-C4H51-2405 Exam Syllabus Topics:

TopicDetails
Topic 1
  • User Management: This section tests the skills of system administrators and SAP consultants who are responsible for user and role management. It involves tasks related to maintaining employees, business roles, and users, as well as configuring data restrictions.
Topic 2
  • Reporting:This section focuses on the abilities of reporting analysts and SAP consultants who handle SAP Cloud for Customer reports. It covers the use of Microsoft Excel in conjunction with SAP reports, identifying components of custom reports, and creating interactive dashboards.
Topic 3
  • Service Objects: This section assesses the knowledge of service management professionals, like SAP Service Cloud Consultants, in understanding and applying service objects within service tickets. It covers topics such as the explanation and usage of Registered Products, Installed Base, and Warranty Management in service tickets.
Topic 4
  • Basic Setup Settings: This section is targeted at implementation consultants and project managers responsible for the initial setup of SAP Cloud for Customer implementations. It includes understanding standard implementation methodologies, fine-tuning timelines, adjusting predefined settings, and tailoring solutions to meet specific customer needs.
Topic 5
  • Service Business Process: This section examines the capabilities of service process managers and SAP consultants in managing and configuring service processes. It involves identifying various service processes, time recording, fulfillment in service tickets, setting up service levels and categories.

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SAP Certified Associate - Implementation Consultant - SAP Service Cloud Sample Questions (Q51-Q56):

NEW QUESTION # 51
What do you need to create accounts?
Note: There are 2 correct answers to this question.

  • A. Business role
  • B. User ID
  • C. Assignment to an organizational unit
  • D. Access rights

Answer: C,D


NEW QUESTION # 52
Which key features of the Analytics framework allow you to monitor business processes in SAP Service Cloud?
Note: There are 3 correct answers to this question.

  • A. Interactive dashboards
  • B. Web service message monitoring
  • C. Standard reports
  • D. Custom reports
  • E. Data sources

Answer: A,C,D


NEW QUESTION # 53
What steps must you take to set up SAP Knowledge Central by NICE as your knowledge base? Note: There are 2 correct answers to this question.

  • A. Create a validation rule.
  • B. Create a Web service with SAP Knowledge Central by NICE.
  • C. Configure the relevant question in scoping.
  • D. Create knowledge base articles in SAP Service Cloud.

Answer: B,C


NEW QUESTION # 54
You have determined that one of your products has a known fault. You want to ensure that all cases with that product are automatically assigned to the escalation team. Which feature in SAP Service Cloud Version 2 would you use to do this?

  • A. Case routing
  • B. Notifications
  • C. Service categories
  • D. SLA

Answer: A


NEW QUESTION # 55
Which of the following apply to time recording? Note: There are 3 correct answers to this question.

  • A. Time recording can be done without assignment to a ticket.
  • B. Automatic time recording can be done by choosing "Start recording" and "Stop recording".
  • C. Code list restrictions are not possible for the Time Type field.
  • D. You can activate Microsoft Outlook integration for time recording.
  • E. Time sheets can be submitted for approval.

Answer: A,D,E


NEW QUESTION # 56
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